The First Step Toward Intelligent Ground Operations for Vietjet Ground Services (VJGS)

As passenger volumes continue to grow and aircraft turnaround time becomes increasingly critical, Vietjet Ground Services (VJGS) required a smarter approach to baggage control—one that eliminates manual reconciliation while improving operational accuracy.

Galaxy One deployed a Smart Baggage Reconciliation System (BRS), marking a key milestone in VJGS’s digital transformation and ground operations automation journey. The solution enables real-time baggage tracking, verification, and reconciliation against passenger manifests, helping reduce mishandled baggage, minimize operational errors, and streamline baggage handling processes.

Beyond improving operational efficiency, the system contributes to higher On-Time Performance (OTP), greater service reliability, and a more seamless, secure travel experience for passengers. The project lays the foundation for VJGS to build intelligent airport ground operations powered by automation and digital technology.