Cloud Computing Services

AI Chatbot
Assistant

Elevate Customer Experience with Secure AI

Technology Boost team productivity while ensuring

enterprise-grade data protection.

Service Description

AI Chatbot Assistant

Galaxy One’s Intelligent AI Assistant service integrates Large Language Models (LLM) to help businesses connect with customers 24/7, automate complex workflows, and ensure absolute data security.

60% Productivity Boost

Simultaneously handle thousands of conversations, significantly reducing pressure on human staff.

24/7 Availability

Never miss a business opportunity or customer support request.

Cost Optimization

Lower the average cost per interaction compared to traditional methods.

Security & Compliance

Strictly adhere to Decree 13 (Personal Data Protection), PCI DSS, PII, and other international standards.

Features

Flexible Features, Easy Control

Focused on performance, scalability, and system control throughout the entire operational lifecycle.

Intelligent Conversations (NLP/LLM)

Understand user intent and context accurately, delivering natural, real-time responses without relying on rigid scripts, improving customer experience and engagement.

Omnichannel All-in-one Integration

Deploy seamlessly across Website, Mobile Apps, Zalo, Facebook Messenger, and MS Teams, enabling centralized and consistent customer interactions.

Unlimited Backend Integration

Connect with CRM, ERP, and billing systems for real-time data synchronization, enabling workflow automation and improving operational efficiency.

RAG Technology (Retrieval-Augmented Generation)

Enable AI to retrieve knowledge from internal data sources, ensuring accurate responses while minimizing hallucination and improving reliability.

RAG Technology (Retrieval-Augmented Generation)

Multilingual Support

Support Vietnamese, English, and over 50 languages, allowing businesses to scale customer engagement globally with seamless communication.

AI Applications

AI for Every Industry

Galaxy One's Chatbot AI Assistant: Tailored for every industry

Retail & E-commerce

Fashion, Cosmetics, Electronics, and Home Decor.

Health & Lifestyle

Restaurants, Hospitals, Healthcare, Fitness, and Beauty Salons.

Finance & Transactions

Banking, Insurance, Securities, and Credit Services.

Travel & Hospitality

Travel Agencies, Hotels, Resorts, and Booking Services.

HR & Corporate Training

Recruitment, Employee Training, and Internal Documentation.

Real Estate & Education

Information Inquiry, Property/Academic Consulting, and Data Services.

How It Works

Comprehensive deployment and optimization

A clear and flexible process that helps businesses shorten deployment time and
ensures the system operates reliably from the very beginning.

STEP 01

Survey

Analyze business processes and define strategic objectives.

STEP 02

Training & Logic

Build the Knowledge Base and design intelligent conversational flows.

STEP 03

Integration

Connect to Backend systems and integrate Omnichannel touchpoints.

STEP 04

UAT & Pilot

Conduct trial operations and fine-tune AI accuracy.

STEP 05

Go-live

Launch official operations and transfer management capabilities to the internal team.

STEP 06

Optimization

Continuously analyze conversation data to upgrade and update scripts periodically.

Featured Clients

Creating Value Together with Our Clients

We are proud to collaborate with leading technology partners, working together to build a comprehensive and sustainable service ecosystem—delivering optimal solutions and exceptional value to our customers.