IT Managed Service

Amid increasingly sophisticated and unpredictable cybersecurity threats, Galaxy One has successfully deployed a 24/7 Integrated Operations Center (IOC) as the digital “brain” orchestrating enterprise-wide security operations. The system stands out with its advanced application of AI and machine learning models to process and analyze big data in real time. This enables automated detection of anomalies, proactive risk prediction, and immediate response to complex cyberattacks. The solution significantly enhances monitoring accuracy, optimizes expert resources, and ensures that the group’s digital infrastructure remains continuously protected with maximum security around the clock.

• 24/7 Integrated Operations Center (IOC)
• Implementation timeline: Q3 2025
• The 24/7 Integrated Operations Center (IOC) has been stably deployed and leverages AI/ML for data analysis, delivering high efficiency in information security monitoring across the Group.

Operating IT infrastructure across multiple locations, Vina Dai Phuoc requires reliable 24/7 monitoring and responsive technical support. Galaxy One delivered ITIL-based managed IT services to ensure stable, secure operations. The solution features proactive monitoring, rapid incident response for devices, Wi-Fi, and networks, along with standardized processes. This enables cost optimization, reduces pressure on internal IT teams, and ensures consistent performance for business operations.

• IT Managed Services
  Management and operation of IT infrastructure across three locations: HCMC Office at mPlaza Saigon, Sales Office at 87 Ham Nghi, and Dai Phuoc Lotus Project in Dong Nai.
• Implementation timeline: January 2023
• Incident response and troubleshooting (technical issues, equipment failures, Wi-Fi, routing)
  24/7 monitoring & reporting in accordance with ITIL standards
  End-user support for receiving and resolving technical issues