IT Operation IT Helpdesk
Dedicated technical support that resolves issues
quickly to keep your business running smoothly.
Reliable Technical Support Team
Galaxy One delivers IT Helpdesk services with centralized management, modern ticketing systems, and multi-channel support. We ensure SLA-driven issue resolution, IT asset lifecycle management, and stable infrastructure operations, helping businesses enhance digital productivity and operational efficiency.
90% Faster Response
Intelligent workflows ensure instant classification and troubleshooting, eliminating downtime.
Enhanced Employee Experience
Professional support fosters workplace confidence, boosting overall productivity and morale.
40% Operational Savings
Reduce in-house IT overhead by switching to a flexible, on-demand service model.
Transparent Asset Management
Precision tracking of hardware and licenses to prevent loss and optimize investment.
Data-Driven Insights
Holistic system health reporting to empower data-driven infrastructure improvements.
Features Flexible Features, Easy Control
IT Asset Management
Handle issues related to PCs, laptops, printers, conferencing devices, and accessories, ensuring continuous operation and productivity.
Software Management
Install and optimize operating systems, manage Microsoft 365, Google Workspace, Jira accounts, and track licenses to maintain system efficiency and compliance.
Infrastructure Management
Resolve LAN, Wi-Fi, VPN, and remote access issues, ensuring secure and seamless connectivity across the organization.
Cloud Support Level 1
Provide first-level support for common cloud platform issues, maintaining workflow continuity and minimizing disruptions.
Ticketing & Omnichannel Support
Manage requests via 24/7 hotline, chatbot, email, and service portal, ensuring fast response, transparency, and easy tracking.
How It Works Comprehensive deployment and optimization
A clear and flexible process that helps businesses shorten deployment time and ensures the system operates reliably
from the very beginning.
STEP 01
Request Intake & Classification
Capture requests from multiple channels and classify hardware or software issues.
STEP 02
Issue Resolution
Resolve incidents remotely or onsite depending on severity and complexity.
STEP 03
Verification & Feedback
Confirm resolution completion and collect feedback from end users.
STEP 04
Ticket Closure & Documentation
Close requests and store records for future tracking and reference.
STEP 05
Analysis & Improvement
Analyze recurring issues and recommend preventive actions for continuous improvement.
Featured Clients Creating Value Together with Our Clients
We are proud to collaborate with leading technology partners to build a comprehensive and sustainable service ecosystem, delivering optimal solutions and exceptional value to our customers.
Strategic Partners Amplifying Value Through a Digital Ecosystem
A network of reputable strategic partners is the foundation for our development of a comprehensive technology ecosystem, delivering optimal, flexible, and effective solutions for our customers.
Certifications We Have Achieved
Awards A Testament to Our Credibility
Awards and certifications from reputable organizations stand as proof of Galaxy One’s technological capabilities,
service quality, and commitment to sustainable development.
SAO KHUE AWARDS 2022, 2023
OneTarget Platform (2022), Cloud Services (2023)
Awarded by
Vietnam Software and IT Services Association (VINASA)
BEST CYBERSECURITY SERVICES AWARDS 2024 – ASIA
Pentest Service
Awarded by Cybersecurity Insider
ASIAN TECHNOLOGY EXCELLENT AWARDS 2021
“Healthy Vietnam” Platform
Awarded by ASEAN Business Review
#1st PRIZE – HO CHI MINH CITY CYBERSECURITY DRILL 2023, 2024, 2025
Red Team (Attacker)
Awarded by Ho Chi Minh City Public Security Department
and Ho Chi Minh City Digital Transformation Center (DXCenter)
OUTSTANDING ACHIEVEMENT IN COVID-19 PREVENTION AND CONTROL
Phuc Tam Foundation | Healthy Vietnam Platform | COVID-19 Vaccine Fund Donation Portal | COVID-19 Reporting & Analytics System
Awarded by
The Ministry of Information and Communications of Vietnam
FAQs Useful Frequently Asked Questions
SMEs, startups, or organizations looking to optimize IT costs while ensuring rapid end-user support.
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YOUR BUSINESS?
Let’s discuss how Galaxy One can help you
achieve your digital transformation goals.